Scope and Use of This Website
These terms apply to your use of the Team Dilemma website and purchases of physical products, including board games, strategy games, party games, and puzzle and Sudoku products. Please read these terms and the relevant product information, Shipping Policy, and Return Policy before placing an order.
By using this website or placing an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits any mandatory consumer rights that apply to your purchase.
Accounts and Customer Information
You do not need to create an account unless an account is required for a particular website feature. Whether you shop as a guest or use an account, please provide accurate and complete information, including your contact details and delivery address, and correct any errors promptly.
If you create an account, keep your login credentials confidential and let us know if you suspect unauthorized access. You are responsible for activity you authorize through your account, subject to any protections available under applicable law.
Product Information and Orders
We make reasonable efforts to keep product descriptions, images, availability, and other information accurate. Images are illustrative, and colors or packaging may vary slightly. These variations do not affect your rights if a product is faulty or materially different from its description.
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms receipt of your order but does not, by itself, mean that we have accepted it. Acceptance will be communicated through an order acceptance or dispatch confirmation, subject to applicable law.
We may be unable to accept or fulfill an order because a product is unavailable, payment cannot be processed, delivery is not supported for the address provided, or there is a clear and material error in the listing or price. We may also need to cancel an order where there are reasonable grounds to suspect fraud or where fulfillment would breach applicable law.
If an issue affects your order, we will make reasonable efforts to notify you. Where appropriate, we will ask whether you wish to proceed with corrected details rather than making a material substitution or price change without your agreement. If an order is canceled after payment, we will arrange a refund for the canceled items in accordance with applicable law.
Prices, Taxes, Promotions, and Payment
Product prices and applicable charges are shown on the website and at checkout. Please review the currency, item prices, discounts, shipping charges, and any taxes displayed before completing your purchase. Any import duties or other destination charges not collected at checkout are subject to applicable requirements and the information in our Shipping Policy.
Prices and promotions may change for future purchases. Promotional offers are subject to the conditions stated with the offer, including any eligibility requirements or exclusions. Changes do not, by themselves, alter the price of an accepted order.
Payment must be made using an option available at checkout. By submitting payment details, you confirm that you are authorized to use that payment method. Order processing may depend on successful payment authorization and reasonable verification checks. Please do not send payment card details through general contact messages.
Shipping and Delivery
Team Dilemma offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Availability for a particular destination is subject to our Shipping Policy and the delivery options available at checkout.
Our Shipping Policy provides the applicable shipping information. Please review it together with the delivery details shown at checkout before ordering. Any delivery estimates provided are estimates rather than guarantees, unless expressly stated otherwise.
Please ensure that your delivery address is correct and that you can meet any applicable customs or delivery requirements. If an address error, delivery problem, or delay arises, contact us so we can help assess the available options. Nothing in these terms changes any responsibility for delivery or risk that cannot be altered under applicable law.
Returns and Refunds
Please review our Return Policy for the conditions and process applicable to returns, exchanges, and refunds. Eligibility, return instructions, and any applicable charges are governed by that policy and applicable law.
If an item arrives damaged, is faulty, or is not what you ordered, contact us with your order details and a description of the issue so we can help resolve it. Our Return Policy does not replace or restrict any mandatory rights or remedies you may have under applicable consumer law.
Acceptable Use and Intellectual Property
Please use the website lawfully. You must not attempt unauthorized access, interfere with website operations, introduce harmful code, or use the website to carry out fraudulent activity.
Website text, designs, logos, product images, and other content are owned by Team Dilemma or used with permission or another lawful basis. Third-party trademarks and materials remain the property of their respective owners; their appearance on the website does not imply that we own them or that an endorsement exists.
You may view and use website content for personal shopping and reference. Unless permitted by applicable law or authorized by the relevant rights holder, you may not reproduce, distribute, modify, or commercially exploit protected content.
Liability and Consumer Rights
We take reasonable care in operating the website and fulfilling orders, but we cannot guarantee uninterrupted or error-free website access. If you notice a problem that affects a purchase, please contact us so we can investigate.
To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or that result from misuse of the website or products. Any assessment of responsibility remains subject to applicable law and the circumstances of the claim.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Your mandatory rights concerning product quality, conformity, delivery, and available remedies remain unaffected.
Please follow product instructions, age recommendations, and safety warnings where provided.
Events Beyond Reasonable Control
Events beyond our reasonable control, such as severe weather, natural disasters, transport disruptions, or government restrictions, may delay or prevent fulfillment. Where this happens, we will take reasonable steps to reduce the impact and communicate material changes affecting your order.
Such events do not automatically remove our obligations or your rights. If fulfillment cannot reasonably proceed, any cancellation or refund will be handled in accordance with applicable law.
Disputes and Applicable Law
If you have a concern about the website or an order, please contact us first with the relevant details. We will seek to resolve the matter fairly through discussion.
These terms and any dispute will be governed by applicable law, including any mandatory consumer protections that apply to you. Nothing in these terms prevents you from using a complaint process or pursuing a remedy available under applicable law.
Changes to These Terms
We may update these terms to reflect changes to our website, services, or legal requirements. Updated terms will be published on this page and will apply from publication unless a later effective date is stated. Where required by law, we will provide additional notice of material changes.
The terms in effect when your order was placed will generally apply to that order, unless a change is required by law or you agree otherwise. Please review this page before making a new purchase.
Contact Us
For questions about these terms or help with an order, please visit https://team-dilemma.com/contact-us/.
