This policy applies to physical products purchased from Team Dilemma, including board games, strategy games, party games, and puzzle or Sudoku products. Return arrangements depend on the reason for the return, the product’s condition, and any applicable requirements. Nothing in this policy limits your mandatory consumer rights.
Return Eligibility and Conditions
Please contact us to confirm the return arrangements and any applicable request deadline for your order. We do not state a fixed return window here. If you would like to return an item, contact us promptly so we can explain the options available.
For a change-of-mind return, items should generally be unused, in reasonably good condition, and returned with their components, accessories, instructions, and original packaging where applicable. For games and puzzles, please retain pieces, cards, boards, and other included materials. If anything is missing, opened, or damaged, let us know so we can assess the circumstances. These general conditions do not override your rights concerning faulty, damaged, or incorrectly supplied goods.
Some products may have return restrictions because of their nature, such as personalized or custom-made items, hygiene-sensitive products, consumables, or perishable goods, if applicable. Any such restrictions depend on the item, relevant product-page information, and applicable requirements. Board games, strategy games, party games, and puzzle or Sudoku products are not automatically excluded from returns simply because of their category.
How to Request a Return
- Contact us at https://team-dilemma.com/contact-us/ with your order number, the item you wish to return, and the reason for your request. If relevant, include details or photos of any issue.
- Wait for return instructions before sending the item. We will confirm the arrangements applicable to your order, including the return destination and any relevant shipping instructions.
- Pack the item securely and send it according to the instructions provided. Keep your proof of postage and any tracking information.
- Once the return is received, we will inspect the item and assess it against the agreed arrangements and applicable requirements.
- We will let you know the outcome and process any refund due.
Please do not send items to an address found elsewhere without first confirming the correct return destination with us. This process does not limit any return or remedy rights you may have under applicable requirements.
Refunds
Refunds are generally issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative.
The refund amount, including the treatment of any original delivery charges, will depend on the reason for the return, the circumstances of the order, and applicable requirements. We will explain any relevant adjustments rather than apply an automatic deduction to every return.
We will confirm the refund status after assessing your return or claim. The time it takes for funds to appear in your account may also depend on your bank, card issuer, or payment provider.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the item’s condition, and applicable requirements. Please contact us before arranging shipping so we can explain which costs, if any, apply to your return.
Returns involving faulty, damaged, or incorrectly supplied goods are assessed separately from change-of-mind returns. Any shipping arrangements or charges will respect your applicable statutory rights.
Exchanges
Exchanges depend on stock availability, the condition of the item, and the circumstances of your request. Please contact us before returning an item for exchange so we can confirm whether an exchange is available and explain the next steps and any relevant costs. This does not affect any replacement rights you may have for faulty or incorrectly supplied goods.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, contains the wrong item, or appears faulty or incomplete, please contact us promptly with your order details and a description of the problem. Photos of the item and packaging may help us assess the issue.
Where reasonably possible, keep the item, packaging, and included components while we review the matter. We will discuss an appropriate remedy, which may include a repair, replacement, or refund, depending on the circumstances and applicable requirements. Change-of-mind restrictions do not remove your mandatory rights in these situations.
Contact Us
For return requests, questions about your order’s return arrangements, or help with a refund or exchange, please contact Team Dilemma at https://team-dilemma.com/contact-us/.
