Shipping Destinations
Team Dilemma offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Delivery availability for your specific address and the available shipping methods are confirmed at checkout.
Order Processing
Orders are reviewed, prepared, and packed before being handed to the carrier. Processing time is separate from transit time and may vary depending on item availability, order contents, and order volume. Please refer to any processing or dispatch information provided at checkout or in your order confirmation.
An order confirmation does not mean your parcel has shipped. We will send a dispatch notification once your order has been shipped. If an issue affects preparation or dispatch, we will contact you using the details provided with your order.
Estimated Delivery
Estimated delivery times, when available, are shown at checkout, in the available shipping options, or in your order confirmation. Please check whether an estimate includes order processing or refers only to transit after dispatch.
Delivery estimates are not guaranteed arrival dates. Actual delivery time depends on the destination, shipping method, carrier, seasonal demand, and any customs clearance requirements. Deliveries to remote areas may take longer.
Shipping Costs, Taxes, and Import Charges
Shipping charges depend on your delivery address, the items ordered, and the selected shipping method. The shipping amount displayed at checkout is the applicable charge for your order. Please review it before completing your purchase.
Applicable taxes collected by Team Dilemma will be shown at checkout. International orders may also be subject to customs duties, import taxes, or carrier clearance fees imposed by the destination country or relevant service provider. Unless checkout explicitly states that these charges are included or prepaid, they are not included in the shipping charge and are payable by the recipient.
Customs requirements and charges vary by destination. Your local customs authority can provide guidance on potential import costs. Any required payment or documentation may need to be completed before a parcel can be released for delivery.
Order Tracking
If tracking is available for your shipping method, tracking details will be provided in your dispatch notification or a subsequent shipping update. Tracking may not show activity until the carrier has received and scanned the parcel.
The frequency and detail of tracking updates depend on the carrier, shipping service, and destination. Not all shipping methods include real-time tracking, and updates may be limited during international transit or customs clearance. If tracking appears stalled or your parcel has not arrived within the estimate provided, please contact us so we can investigate with the carrier.
Address and Delivery Issues
- Incorrect or incomplete addresses: Please check your delivery details before placing your order. If you notice an error, contact us promptly. We will try to arrange a correction, but changes may not be possible once an order is being prepared or has been dispatched.
- Missed deliveries: If no one is available to receive the parcel, follow the carrier’s instructions for redelivery or collection, where offered. Please respond to delivery notices and collection requests promptly to help prevent the parcel from being returned.
- Returned parcels: If a parcel is returned because of an incorrect address, missed collection, refused delivery, or unresolved customs requirements, contact us to discuss the next steps. We will review the circumstances and explain any available reshipment or refund options. Additional shipping, return, or handling charges may apply where permitted by applicable law; any proposed reshipment charges will be confirmed before you agree to proceed.
- Missing or disputed deliveries: If tracking shows delivery but you cannot locate the parcel, check the delivery location and with other household members or building reception, then contact us. We will help review the delivery information and request a carrier investigation where appropriate.
Shipping Delays
Peak shopping periods, severe weather, carrier disruptions, customs inspections, and remote delivery locations can affect processing or transit. If we become aware of a significant issue affecting your order, we will share the information available and help you understand the next steps.
If your order is delayed, please contact us. We will review its status, coordinate with the carrier where appropriate, and work with you toward a suitable resolution. Nothing in this policy limits your rights under applicable consumer law.
Contact Us
For questions about shipping availability, address changes, tracking, or a delivery issue, contact Team Dilemma at https://team-dilemma.com/contact-us/. Please include your order number and relevant delivery details so we can assist you.
